In 2016, Cahill posted his criticism towards Malaysia Airlines. He called the food "filthy," and complained the zero response towards his complaint that the inflight entertainment system (IFE) wasn't working. He used the inflight Wi-Fi to post an update on Instagram. Soon after, he received a message by someone from Malaysia Airlines saying that their Head of Customer Experience read the post, asking if he has anything that "has transpired so far." After the post, the crew did not serve him, followed by a prohibition to film. The crew approached him and asked stiffly "Who did you message?" A Malaysia Airlines policy has prohibited it before if the passenger "fail to comply with any instruction of the crew." Cahill said that the crew were "unfriendly."